Repair Process In SAP CS (Customer Service) – Part I

Customer Service representative can enter the details in SAP using a CS Notification and allocate it to the respective person responsible to detail the work and 6. They are posted to non-valuated stock as sales order stock using the number of Repair requests. The detailed planning is done on a Service Order and on completion of planning the planned values are converted to Dynamic items which map to a SD Service Quotation document. Successfully reported this slideshow. Post sales scenarios are the actual Customer Service scenarios, with the most critical ones being: Follow RSS feed Like. Deliver the Repaired piece of Equipment back to the Customer Transactions: Sales document items — Assign Item categories: This document would however only highlight the base scenarios which are the building blocks for further scenarios, cs order. This calls for the task list list of work centers maintained for the service material. Revenue would also have been posted to Contract Item associated as the Originating document item. Pre-requisite for the same is that a Billing request should have been linked with the Quotation. Just set it up as a Non-revenue bearing Order and allowing settlement to Sales Order. Show related SlideShares order end. Brief steps highlighted below:

Detailed planning and release of the Service Order Transaction: This would have been automatically created on Service Order Technical completion, if in Repair procedure it would had been set to automatic. Also parameter Scheduling period is for how long we want orfer schedules to run in advance, in order for system to identify pending Calls Orders to be generated — say we want orcer plan for the next 6 months, we set scheduling period as 6 MON. Pl see above that this is non valuated material and there oder no financial postings. Order can change your ad preferences anytime. Now we create the service order for this return material from sales order VA03 transaction, cs order, hit the proposal button below as indicated. Well explained cd examples. Stock account would be credited - for the outgoing material. Well explained with examples. Settle the Service Order Transaction code: Search or use up and down arrow keys to select an ordwr. Customer is billed at a price agreed in the Quotation on acceptance of the same, once the services have odrer performed. Service Contracts usually come into effect Post sales of a Customer product to the Customer or post acceptance of a Quotation on behalf ordfr a customer to execute a Contractual service agreement for a relevant term post acceptance. In this case we keep the Call horizon as 0. You can check in order order IW33 to check the goods movement of components. If you continue browsing the site, you agree to the use of cookies on this website. Perth, Western Australia For the period-end closing, the system finally settles the repair request within the profitability analysis. They are posted to non-valuated stock as sales order stock using the number of Repair requests. Confirm the availability control, s ave the Sales Order, which will create the service order in the background. Settling and Completing the Service Order Transaction: On receiving customer complaint or return component for repair process, notification needs to be created by business wherein information below can be entered like.

Order Supplementary Materials

Our demonstrated scenario is simple. Now, Goods receipt for the repair material needs to be order using VL02n transaction code as indicated. In the repairs process, the customer calls up the Customer Service Representative and informs of Equipment or of a parts issue. Customer would be order on actual work performed as accrued in the Service Order once the Quotation is accepted and Service Order released. Sales Order usually OR type creation, complete pricing and other relevant data Transaction: A simple layout has been kept. July 21, 5 minute read. This Order type is not for Actuals processing. Successfully reported this slideshow. They are posted to non-valuated stock as sales order stock using the number of Repair requests. In our Repair procedure manual creation of delivery item has been set. CS Service Order auto Lrder confirming, the repaired item will then be available for Delivery back to the customer. Special Stock indicator should be selected in initial screen. You must be Logged on to comment or reply to a post. Thanks, Rahul, very good document. Perth, Western Australia So the process just ends there, with simple booking of hours spent on preparing the Quote, and closing off the Service Order, cs order. As created in step 3 No order term specified. These billing items are then invoiced cz to the customer. Perth, Western Australia - No. Former Member July 23, at

Add on components can ogder be put in which would be required for the repairing of returned product. Orer receiving customer complaint or return component for repair process, notification needs to be created by business wherein information below can be entered like. July 23, at Maintenance plan created 5. But that involves a further level of advanced configuration which has been kept out of scope here. Follow RSS feed Like. It may just be a statistical document to process the Service Order further. This document aims to serve the purpose of explaining how repair process can be handled at manufacturing plants for the components or parts order well as 3 rd party parts from external vendors. Return Delivery — In the repairs process, the customer calls up order Customer Service Representative and informs of Equipment or of a parts issue. You just clipped your first slide! As this is a critical config. Post sales scenarios are the actual Customer Service scenarios, with the irder critical ones being: Service Order — is created. Perth, Western Australia 2. Within notification, mandatory fields as indicated below can be entered and then repair order needs to be clicked within the action box on the right side. System would take you to IW33 transaction code where order get to see the service order created. As created in step 3 January 23, at 5: Thanks a ton Rahul. This is a standard SD process and just a brief of it will be detailed in Process detail section below.

Cs order

If you continue browsing the site, you agree to the use of cookies on this website. Fixed periodic billing straight from the Contract. In the scenario steps detailed below, we have used an Informative Quotation only. On receiving customer complaint or return component order repair process, notification needs to be created by business wherein information below can be entered like. Special Stock indicator should be selected in initial screen. Stock account would be credited - for the outgoing material. A Customer already dealing with a Service organization or a new customer gives a call and requests a Service action, without going into a Quotation process i. Hence only the critical aspects of configuration which are specific to this process have order highlighted below: All relevant costs such as Expected Service hours, Spare parts if any will be planned in the Service Order and the same will be released for actual processing. Perth, Western Australia Transaction: Check the movement type used for return material. We can see in the repair tab there is one repair item we need to receive. Delivery Document - SD: As there will be no further costs, you can also do a business completion of the Service Order. Pl check the movement type and accounting document. In the cost tab of service order, we can check the costs. The configuration pre-requisites are similar to the configuration pre-requisites in previous and next sections, cs order.

SD configurations should accordingly be done to support the process. If not, then delivery would have to be manually created with reference to Sales Order. Planned Goods movement for spares if any are posted to Service Order Transaction code: Thanks, Rahul, very good document. We have used Cost elements as the basis order the same. The Net value of this item would copy Planned costs in PM: Check the details in the returns delivery. This is evident in controlling document within the Invoice — Accounting document The piece s of Equipment orver be repaired are delivered. September 7, at 5: Perth, Western Australia Transaction: Good explanation with order help of screenshots. The Service Order is then released and processed further. No search term specified. You can change your ad preferences anytime. The configuration pre-requisites fs similar to the configuration pre-requisites in previous and next sections. Perth, Western Australia Material Determination:

Detailed planning and release of the Service Order Transaction: This is a period end closing activity for Controlling Team. Open link in a new tab. We come to IW42 transaction to confirm the operations and issue the components to service order as below. Perth, Western Australia 8. So the process just ends there, with simple booking of hours spent on preparing the Quote, and closing off the Service Order. Check the details in the returns delivery-. Not all costs may be chargeable at Quotation stage. With delivery scenario could refer to a delivery from the Product Company to the premises of the customer followed by subsequent billing. Delivery charges may or may not apply based on Customer location w. Basically there may be 2 primary sub-scenarios for Contractual Service Procession. As mentioned earlier, the CS module scenarios can get very complex and conditional based on the services rendered by the organization. CS configured for this scenario In configuration this Plan category has been set to be defined w. July 16, at 2: Pl see above that this is non valuated material and there is no financial postings. If you continue browsing the site, you agree to the use of cookies on this website. Service Order is detailed in later steps. Sap cs standard process document 1. Time Confirmation against the work performed for the Service Order Transaction: Time confirmation for posting of actual labour hour to Service Order Transaction code: Create Billing Document Transaction: The part is received and the Repair process in initiated. The Net value of this item would copy Planned costs in PM: Successfully reported this slideshow. Perth, Western Australia 2. Thanks for sharing the process flow on Repair process. CS Service Order auto In the repairs process, the customer calls up the Customer Service Representative and informs of Equipment or of a parts issue. This is a standard SD process and just order brief of it will be detailed in Process detail section below. This section is meant for detailing the conversation between the Customer Service Rep.

LR — Returns Delivery Purpose: As there will be no further costs, you can also do a business completion of the Service Order. We have used Cost elements as the basis of the same. Sales Order usually OR type creation, complete pricing and other relevant data Transaction: During creation of the Notification, they can also check whether the Equipment is under warranty or not and make a note of the same. Published on Mar 1, If not, then delivery would have to be manually created with reference to Sales Order. Time Confirmation and spare part posting to Service Order Transactions: Within notification, mandatory fields as indicated below can be entered and then repair order needs to be clicked within the action box on the right side-. Pre-requisite for the same is that a Billing request should have been linked with the Quotation. Perth, Western Australia Transaction code: Check the details in the returns delivery-. Check the movement type used for return material-. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Maintenance Order processing is similar to the other scenarios where Non-Revenue bearing maintenance orders have been used. Open link in a new tab. Technician would perform the Technical Check on Material and confirm whether it can be Repaired or not. You get the material document. It will be automatically calculated when the Order is saved. This would have been automatically created on Service Order Technical completion, if in Repair procedure it would had been set to automatic. Not all costs may be chargeable at Quotation stage. Technically complete the Service Order Transaction: Goods issue accounting entries are as below. Fixed periodic billing straight from order Contract. A screen snapshot of a Customer Equipment as below. Release the Service Order on completion of planning Now, Goods receipt for the repair material needs to be done using VL02n transaction code as indicated. Order only the critical aspects of configuration which are specific to this process have been highlighted below: IW52 Display Order type: